Return & Refund Policy
Fair and safe guidelines for pet food, treats, toys, collars and accessories.
1. Pet Food & Consumables Safety Notice
To safeguard the health of all animals, opened or unsealed bags of pet food, dog treats, cat milk supplements, and oral hygiene products cannot be returned or resold once delivered. If a food item arrives damaged, torn or past its marked expiry date, notify us within 48 hours for immediate replacement.
2. Non-Consumable Goods (Collars, Leashes, Beds & Bowls)
Accessories, bowls, beds, and apparel can be exchanged within 7 days of delivery provided they are unused, in original packaging with intact tags, and free from pet hair or bite marks.
3. Damaged or Incorrect Dispatches
If you receive an incorrect product variant or damaged item, please share clear photographs with our WhatsApp support desk. We will arrange a free replacement or store credit.